Xcelerator Add-in doesn't appear via Citrix

[J.Tran]

Hi,

Would really appreciate some advice if anyone has seen this before.

For various reasons, it was necessary to upgrade Excel on 4 machines in my Citrix farm from Excel 2007 SP2 to Excel 2010. Before the upgrade, each machine had been running Excel 2007 with Cognos Express 9.5 Xcelerator client as an add-in. Excel 2007 was a published application and accessible to all my users. Everything from a TM1 perspective was working fine.

During the upgrade we did not removed Excel 2007 SP2 (to have a contigency option should anything not work properly) and simple installed Excel 2010. As the Cognos Express Xcelerator client was already installed, we simple attempted to add the client as an add-in in Excel 2010 on the machines. This gave rise to what appears to be a common MS VB issue where the error message "Object library invalid or contains references to object definitions that could not be found" appeared. We subsequently search for all .exd files on the machines, deleted the files and were able to add the client successfully.

Upon completion of the installation on the Citrix machines, Excel 2010 was published as a Citrix application and has been successfully accessed as a published by 2 IT system administrators however, when any regular Citrix user launches the Excel 2010 application via the same gateway, the add-in fails to appear. Excel 2010 launches but not with the add-in. Because these users do not have rights to see the local drive, they cannot manually add-in the tm1p.xla file.

Has anyone experienced this before? or have any suggestions as to what may be causing the add-in not to appear? The approach follows is exactly the same as that undertaken for Excel 2007 and security profiles for Citrix users have not changed.

We also tried uninstalling the Xcelerator client on one of the machines and re-installing it but the same issue remains.

Whilst I know that CX 9.5.0 is not supported on Excel 2010, it generally understood that the client is compatible and to date operates fine.

Cheers

JT

[Malcolm MacDonnell]

Hi JT

Follow this link:

https://www-304.ibm.com/support/docview ... wg21472611

Cheers
Mal

[J.Tran]

Hi Mal,

Thanks for that.

When we upgraded Excel on the virtual Citrix machines, we searched for all *.exd files and deleted them and subsequently were able to add the Xcelerator client add-in. If I RDP onto the machine and start Excel 2010, Xcelerator loads correctly on start up. It seems like there is no problem on the Citrix machine itself.

The problem occurs when I start Internet Explorer, go to the URL for the citrix gateway, log in and try to launch the Excel 2010 published app (which it launching the same Excel.exe) file. It's then that the add-in doesn't load. The odd thing is that it launches properly for the 2 citrix administrators when they access the published app.

The issues seems to be related to security or some failure for the add-in to be published to all Citrix user profiles??

Cheers

JT

[Malcolm MacDonnell]

Sorry JT,

I'll read the whole post before I reply next time.

Mal

[J.Tran]

Hi Mal,

Not a problem. Really appreciate the help.
Still haven't solved this one. Extremely puzzling.
I have images of the machines before the upgrade so I can go back in time but I would rather am confused as to why the add-in fails to appear.

Regards

John