TM1 Web installation problem

[Catherine]

Hi,
I've installed TM1 and TM1 Web on my laptop (9.5.1).
TM1 runs correctly.
TM1 Web does not work but I do not have any error message, it looks like Internet Explorer does not compile html code (I had prepared a printscreen but Upload attachment does not work-I don't know why ).
I do have .net 3.5 installed.
Any idea of what is wrong?
Thanks,

[rkaif]

It would have been nice to see the screen shot.

Is your IIS running? Can you do Localhost and see the IIS homepage?

[Andy Key]

Couple of things to check:

On the properties of the TM1Web Virtual Directory make sure that the default document is set to TM1WebLogin.aspx.
Does the IUSR_<machine name> user account exists and does it have access to the virtual directory.
Is the version of ASP.NET version 2.something.

[Martin Ryan]

(I had prepared a printscreen but Upload attachment does not work-I don't know why ).

What format is it? Some formats will get rejected. If you can't get a jpg to work then email it to forum@<domain> (where domain is the domain of this website) and I'll upload it for you.

[Martin Ryan]

Screen shot attached.

Turns out during the migration from olapforums.com to tm1forum.com that I didn't set the file directory to be world writeable. Fixed now, so no-one else should run into this problem, thanks for pointing it out.

[Catherine]

Martin, thanks for attaching my printscreen.

Andy,
-Yes, the default document is set to TM1WebLogin.aspx
-The IUSR_<machine name> user account exists. How can I check it has access to the virtual directory?
-I have ASP.NET version 2.0.50727

Rizwan,
Yes, IIS is running.
If I do Localhost, I can see a sort of welcome page.

Thanks all !

[Catherine]

Hi everybody,
My attached printscreen does not help?
Any help would be welcome !
Thanks

[blackhawk]

This problem looks like IIS is not handling aspx content types.

What do you get when you specifically hit the login page? i.e:

http://localhost/tm1web/tm1weblogin.aspx

If you get the same response, then it sounds like .NET Framework was not installed properly. You can re-install it by typing in at a command prompt:

aspnet_regiis -i

hope that helps.

[Catherine]

I get the same response when I specifically hit the login page.

I tried your command "aspnet_regiis -i" in a command prompt but the instruction is not recognized. Should I place the command prompt in a specific directory?
Thanks

[blackhawk]

The file depends upon what you have installed (64 vs 32 and what version of .net), but basically, you can get the idea from this:

C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727

The last two folders in the path are the ones you have to look around for on your system.

[rkaif]

Hi everybody,
My attached printscreen does not help?
Any help would be welcome !
Thanks

Before you installed TM1Web, did you install the .NET framework? or you installed .NET framework afterwards? If you have installed it afterward you will get into issues of registering the .NET framework and that could be the cause of the issue.

One way to get rid of this issue could be remove and re-install TM1Web.

[Catherine]

The file depends upon what you have installed (64 vs 32 and what version of .net), but basically, you can get the idea from this:

C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727

The last two folders in the path are the ones you have to look around for on your system.

Thank you very much for your help.
It worked !