Upgrade Issue TM1 8.X to Cognos Express 9.5

[dan.kelleher]

I'm having an issue with TM1 security, after upgrading from 8.X to CX 9.5.

After successfully installing the server, installing the Xcelerator client on a new machine works fine.

However, when I install the Xcelerator client on a machine that has previously had the old add-in installed, when logging in as an Admin, I cannot edit chores, TI processes, change security etc.

Even after uninstalling the Xcelerator client and deleting ALL old Applix folders and files (i.e. C:\Applix\ and AppData), the issue remains. I have been told by the client that they did not install the old client on their machines, merely copied folders across.

Even if I copy the bin directory containing the same tm1p8.lic file from the working machine, I do not get admin access.

One thing I notice is that the tm1p.ini file is created in the C:\Applix folder as opposed to the AppData folder on the fresh machine.

I am using native TM1 security, and have tried adding a new client and adding to the Admin group, and get the same issue.

Any help would be greatly appreciated.

Thanks,

Dan

[Alan Kirk]

I'm having an issue with TM1 security, after upgrading from 8.X to CX 9.5.

After successfully installing the server, installing the Xcelerator client on a new machine works fine.

However, when I install the Xcelerator client on a machine that has previously had the old add-in installed, when logging in as an Admin, I cannot edit chores, TI processes, change security etc.

Even after uninstalling the Xcelerator client and deleting ALL old Applix folders and files (i.e. C:\Applix\ and AppData), the issue remains. I have been told by the client that they did not install the old client on their machines, merely copied folders across.

Even if I copy the bin directory containing the same tm1p8.lic file from the working machine, I do not get admin access.

One thing I notice is that the tm1p.ini file is created in the C:\Applix folder as opposed to the AppData folder on the fresh machine.

I am using native TM1 security, and have tried adding a new client and adding to the Admin group, and get the same issue.

I don't use CX, but the symptoms sound exactly like a missing Perspectives license file rather than any issue with security as such. Take a look at this thread and see whether putting the tm1p8.lic licence file into the specified directory works for you.