Service starts and stops

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LeeTaylor1979
Posts: 63
Joined: Mon Aug 25, 2008 12:53 pm
OLAP Product: IBM Cognos TM1
Version: 10.2.2
Excel Version: 2010

Service starts and stops

Post by LeeTaylor1979 »

Hi,

When trying to start a service on a new server with 9.4 FP3 on it I get the following attached.

My .cfg file points to all the right places and is in my livedata folder, I have also coppied over a small amount of data to check that it works but just can't get the services to start.

Any help would be very much appreciated.

Regards


Lee
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Stop start message.xlsx
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George Regateiro
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Posts: 326
Joined: Fri May 16, 2008 3:35 pm
OLAP Product: TM1
Version: 10.1.1
Excel Version: 2007 SP3
Location: Tampa FL USA

Re: Service starts and stops

Post by George Regateiro »

Have you checked the event viewer on the machine? This can sometimes give you a better idea as to where to look.

In my experience this has generally been a bad username and password, incorrect paths in the cfg file or you copied the config file and did not change the name\port from the previous server.

If you could post your error from the event viewer we can give you a little more directed advice.
User avatar
LeeTaylor1979
Posts: 63
Joined: Mon Aug 25, 2008 12:53 pm
OLAP Product: IBM Cognos TM1
Version: 10.2.2
Excel Version: 2010

Re: Service starts and stops

Post by LeeTaylor1979 »

Thanks George,

Event log pointed me straight to the problem.

.LIC file not in right place.

Thanks again.
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