TM1 Web - maximum number of attempt reached

[rozef]

Hi all,

I wonder how unlock an user who has attempt the maximum number of wrong pass in TM1 Web.

I tried to refresh security on folders:

ExcelSheet
UserTempDir
TempCharts

as it explained in documentation but without success.

[rkaif]

If your Admin user is locked then you have restart the TM1 Windows service.

[lotsaram]

Hi all,

I wonder how unlock an user who has attempt the maximum number of wrong pass in TM1 Web.

I tried to refresh security on folders:

ExcelSheet
UserTempDir
TempCharts

as it explained in documentation but without success.

You are looking in the wrong place. TM1 web is a client interface to the TM1 server. The web server merely passes the credentials back to the TM1 server for authentication. If a user has exceeded their maximum login attempts with wrong password then you need to reset the user's password in server explorer (architect or perspectives). Sometimes that won't work and you may need to restart the TM1 server.

You can change the default number of maximum login attempts via the tm1s.cfg file