Can't start Tm1sd.exe as service as user service-IBM_cognos

[asutcliffe]

Hi,

It runs fine as the local system account but I can't get the TM1 server to run as a service as user service-IBM_cognos. I am running TM1 9.5 on win2003 R2 x64 SP2.

When I start a service, it changes to a status of starting but gives the error "The service did not respond to the start control request in a timely fashion". Moreover the service hangs with a status of starting. I can't start or stop it through services.

This applies both to the Planning Sample server and others that I have added via the command line. However, the Planning Sample service was started succesfully by the TM1 install process. It wasn't until I stopped it that I couldn't then start it again.

Has anyone come across this or have any suggestions?

Cheers,
Alex

[Martin Ryan]

Have you checked that the user "service-IBM_cognos" has the appropriate permissions? In particular it will need to have write access to both the data and logging directories.

Martin

[asutcliffe]

Thanks Martin, I'll check that out. What I failed to mention though, is that the installer started the Planning Sample server upon it's completion running as service-IBM_cognos. I have stopped this service only for it to hang as above when I tried to restart it as that user.

[Martin Ryan]

That does sound odd, but as far as I remember (haven't done an install for a while), the username is determined by what you specify as the admin user when you did the install. It's possible that your IT guys set up a temporary admin account for you to do the install, and have since revoked its privileges.

Martin

[asutcliffe]

The account does exist and the permissions look OK. The point release of the server is 9.5.00100.2380 x64. I've run into a few niggles with our setup, not sure at this stage if this build is to blame but will try to detail when (if) I get to the bottom of them

Cheers,
Alex