Why oh why is TM1 Web such a pain to install?

[Steve Rowe]

I think I'm nearly there with Tm1 Web (9.0), or maybe not! Who knows....

When I go to the log in page I get a 404 error page not found, I've double checked everything but I'm obviously missing something.
Path that gives me "La page est introuvable"
http://localhost/TM1Web/TM1WebLogin.aspx

If I go to a test file
http://localhost/TM1Web/test.htm

I see the page, not sure if this is a clue as to what is not working...
Can anyone give me some pointers about what's not working??
Cheers,

[paulsimon]

Steve

Have you checked to see if you can see that page in the TM1Web folder in IIS?

Have you registered asp?

I can't remember the syntax it is something like aspregiis -i - You can find it in the manual.

As a general rule it is probably safer to unregister TM1 Web before installing a later version.

So far I haven't have too many problems with it and I have probably installed it more than 30 times over the last 6 months with different versions on different boxes and environments. It is certainly easier than EV.

Regards


Paul Simon

[Steve Rowe]

Thanks for the comments Paul, I'd not registered IIS but now that I have it's made no difference. (asp_regiis.exe -i after navigating to the appropiate version).

One thought I had, I'm testing on the box the server is running on, this means I'm making an assumption that TM1 Web runs OK on 64 bit IE. Is that true?

The TM1Weblogin pasgeris present.
Cheers

[kpk]

Hello,

I installed the 9.5 two weeks ago with all of its components on a Vista Ultimate notebook and everything worked expect for the web.
I checked the prerequisites and everything seemed to be correct at first.

The NET 3.5 SP1 was shown as an installed component in the Windows Programs and Features.
The problem was that "installed" does not equal to "registered".

I registered it manually as a first shot BUT nothing changed until I removed and reinstalled TM1.
Based on this maybe a remove and install could solve your issue.

I also created an ASPNET user (based on the installation guide of 9.5) after the .NET registration,
but I do not know whether it played any role in the solution or not.

Best Regards,

Peter

[Steve Rowe]

Thanks Peter,
My next step is to re-installl TM1 and TM1 Web, let's see if that resolves everything / anything.
I'm doing 9.0 TM1Web which sounds a bit different to 9.5.........
Cheers,
Steve

[lotsaram]

for what it's worth web seems to have gotten much better with each successive generation. I haven't ever had a problem installing web with 9.5 or 9.4.1 it "just works" (except for images frequently refusing to display in websheets which can be irritating).

9.0 and 9.1 on the other hand were frequently quite problematic to get web working ...

[paulsimon]

Steve

Not sure about 64 bit Internet Explorer as a client. However as I don't think TM1 Web worked with 64 bit IIS until 9.4, I doubt 64 bit IE would work in 9.0. Can you try connecting from a box that has 32 bit IIS?

If you go in to IIS Manager can you see TM1Web and can you see TM1WebLogin.aspx under this?

Have you installed 32 bit IIS?

Regards


Paul

[Steve Rowe]

Hi Paul,

I can see the TM1Weblogin in the IIS manager and I have run the piece of script that allows IIS to run in 32 bit mode that's mentioned in the install notes (here).

The reason I'm using the 64 bit IE was to try and avoid any network issues by getting it to work locally before I test over the network but if 64 bit IE is not supported then clearly this is going to be self-defeating! I also struggle to get to a 32 bit box comms wise so I'll have to see what I can do there....
Cheers,

[Michel Zijlema]

Hi Steve,

From some (9.1) install guide:

Running TM1 Web x86 on Windows x64
To run TM1 Web x86 on a Windows x64 system, you must run Microsoft Internet Information Services (IIS) in 32‐bit mode and configure IIS to run the 32‐bit version of Microsoft ASP.NET 2.0.
For more information, see the “ASP.NET 1.1, 32‐bit version” section in the following Microsoft technical article: http://support.microsoft.com/?id=894435

AFAIK TM1Web per definition is x86 (32-bit) in TM1 version 9.0, so the above probably applies to your situation. The documentation is juggling around with Framework versions though...

Michel