TM1 10 - Performance Modeler

[rfielden]

We have a new install of TM1 10 and when trying to access Performance Modeler receiving "Unable to connect to the planning service" err msg. We are working with support and no head way todate after a week plus. Has anybody else run into this problem or able to provide a clue where to look? Thanks, Rick.

[zameelarif]

I am having the same issue... any info on it is much appreciated.

[marco]

Some tips:
- Do the install of TM1 with the option "Run as Administator" on a Windows 2008 machine
- Add the FQDN of the server in the planning.html if using BI security
- Check if the Cognos TM1 Application Server Windows Services is started

[lotsaram]

We are having exactly the same problem. Performance Modler won't start with a message "unable to connect to planning service". Been with support for a few weeks also. http://www.tm1forum.com/viewtopic.php?f=3&t=7437 (I didn't describe the issue very well there!). As Performance Modler won't start not only does this mean no ability to use the new tools of TI editor with halfway acceptable GUI and new rule interface but also no ability to create or deploy Contributor applications as this is now done from Performance Modler.

Some of our models start but not all. The best IBM have been able to offer is that is is due to "a problem with views". As we have a mature planning system going back and stripping out all views from a model with over 100 cubes and adding them back cube by cube to narrow down the cause just doesn't cut it with me.

Also I have to say that after now having this running on one big model I am siding with Alan on nicknaming it "slowformance modler". It is fine for a demo or planning sample but the time to load for anything of real world scale is presently a joke compared to architect (or Vizier for TI scripting.)

[moby91]

Upgrade from TM1 10.1.0 to TM1 10.1.0.1 aka TM1 10.1.0 FP1.
Then try again to use TM1 Performance Modeler.
If you still get an error message, it should name the TM1 object the TM1 Performance Modeler cannot process.
Using Windows Explorer make a backup copy of the original TM1 object file, then delete that TM1 object using TM1 Server Explorer and try again.
If the TM1 object is a cube, then delete the default view of that cube.

[moby91]

We have a new install of TM1 10 and when trying to access Performance Modeler receiving "Unable to connect to the planning service" err msg.

Are you aware of the IBM Technote 1599610 ?


http://www-01.ibm.com/support/docview.w ... wg21599610
"Unable to connect to the planning service" or "Error loading objects" messages display when opening Cognos TM1 Performance Modeler 10.1

Technote (troubleshooting)

Problem(Abstract)
When you open IBM® Cognos® TM1® Performance Modeler from the IBM Cognos TM1 Applications portal, Cognos TM1 Performance Modeler may fail to open and one of these error messages may display: "Unable to connect to the planning service" or "Error loading objects".

Symptom
This behavior is usually seen when opening Cognos TM1 Performance Modeler against an existing Cognos TM1 server that has been in use for some time and has been using older versions of Cognos TM1.

Cause
It is likely that the Cognos TM1 server contains corrupt objects, such as views with invalid dimension references.

Resolving the problem
Use Cognos TM1 10.1 Fix Pack 1, where a fix was applied to Cognos TM1 Performance Modeler to display a more detailed dialog titled "Error loading objects" which reports the names of corrupt objects upon startup. In this version, Cognos TM1 Performance Modeler opens, but does not render the corrupt objects. Use Cognos TM1 Server Explorer to navigate to the Cognos TM1 server to locate and then either delete or fix the corrupt objects.

[electrokolumbus]

we are facing the same problem after 10.1 FP1 installation as well. Can any one help me out on this.

I am still working with IBM Support. No further updates found.

We use BI Security mode. we have FQDN setup in planning.html file as well.

[Terramup]

We are also having this issue, but with a twist. It works using HTTP, but when we try to use HTTPS we get this error.

One thing our tech recommened was turning on the logging on the client and see if that allows the process to start.
C:\Users\<username>\AppData\Roaming\IBM\Cognos Performance Modeler\provagent_NOT.ini
Rename it to provagent.ini