TM1 Web Clipboard extension for Chrome no longer works.

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Alan Kirk
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TM1 Web Clipboard extension for Chrome no longer works.

Post by Alan Kirk »

So when I restarted Chrome this morning, I got this:
"'IBM Cognos TM1 Web Clipboard Extension' was turned off This extension is no longer supported. Chrome recommends that you remove it."

Why? Oh, you're going to love this:
ClipboardExtensionDisabled.jpg
ClipboardExtensionDisabled.jpg (54.22 KiB) Viewed 7471 times
Yeah, a company like Google, which in my view is as ethical as a sewer rat doped up on meth and which will routinely pillage your information while paying lip service to the concept of "privacy", has actually spiked something for not publishing "privacy practices".

Cheezes, that's not even funny.

Although I want preeeetty much nothing to do with IBM and have no particular interest in speaking to them again this side of Armageddon, I thought I should raise a support ticket to see whether they were going to do anything about this. Notwithstanding that in my experience, we pay huge amounts of maintenance money each year for support... which I've never once received in any meaningful way. Even trying to find where to raise a ticket in the labyrinthine maledetto pasticcio that they pass off as a web site is worth an extra 20 points to one's blood pressure, but I shouldn't have worried; hey, I've found a link to raise a ticket!

So I log in, and... sure, that worked out about as well as you'd expect:
IBMLaughinglyDescribedSupport.jpg
IBMLaughinglyDescribedSupport.jpg (115.47 KiB) Viewed 7471 times
And yes, the "Contact the help desk" link refers to... the same frapping page.

Also "not even funny".

Anyway... has anyone else raised this issue?

Edit: At least there is one thing... if you go into the Extensions list in Chrome you can force the thing to turn back on.
"To them, equipment failure is terrifying. To me, it’s 'Tuesday.' "
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Emixam
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Re: TM1 Web Clipboard extension for Chrome no longer works.

Post by Emixam »

Our infrastructure team told us the new update of Chrome will break the extension and IBM told us starting 2.0.88, the extension will no longer be needed to copy-paste.. and it's working as expected !

Unfortunately, I cannot find any tech note from IBM :)
burnstripe
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Re: TM1 Web Clipboard extension for Chrome no longer works.

Post by burnstripe »

Alan Kirk
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Posts: 6643
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OLAP Product: TM1
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Re: TM1 Web Clipboard extension for Chrome no longer works.

Post by Alan Kirk »

Thank you both; much appreciated.
"To them, equipment failure is terrifying. To me, it’s 'Tuesday.' "
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Before posting, please check the documentation, the FAQ, the Search function and FOR THE LOVE OF GLUB the Request Guidelines.
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