Fast help would be appreciated

[Swetha]

I am new to Cognos TM1 , and now working on a support project ,

There is a requirement for my client , that is system copy from the production to the Quality inculding data , versions and configuartions .

Our data stored in f:\applix\custom\tm1data in production and in quality it is in E:\applix\custom\tm1data .

I have asked on my collegue from restore and backup team to copy the F:APPLIX to the new folder APPLIX_RESTORED in quality .
Now when I go and stop the services and rename the new folder to Applix and the old folder to Applix_restored and tried starting the service but there was an error message saying


"TheTM1 Server/FEC service on local computer started and then stoppede.
some services stop automatically if they have no work to do,for example,
the performance logs and alerts service."

Now After getting this error message I tried copying the old quality fec_logs and fec_db ( Database ) to the newly copied folder from Production .However this time I did not get any error message while starting the services . The services were started .
The application was up and running fine BUT with the old data and versions.

Any certain steps do we need to follow while server refresh , or any configurations needs to be changed after the restore .

Please please help me . It is very urgent issue.

Many thanks,
Swetha.

[David Usherwood]

A suggestion.
If, like most sites, you keep your tm1s.cfg file in the server directory, you need to copy it out before copying over your UAT server and then back in again afterwards.
You should be able to see some error messages in tm1msg.log which would help.

[Steve Vincent]

sounds like the .cfg has been copied too. if you mirror a server like that you need to copy everything except the .cfg, its probably trying to start a server from a location it can't find (ie. production)