TM1 Admin Server Stopped

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wilsonmax
Posts: 34
Joined: Fri Feb 28, 2014 2:21 am
OLAP Product: TM1
Version: 10.1.0
Excel Version: 2010

TM1 Admin Server Stopped

Post by wilsonmax »

The TM1 Server has established for a few months & No config change has been done currently.

But, in yesterday morning & this morning, TM1 Admin Server Stopped for no apparent reason.

May I know the reason of it & what is the solution?

Thanks in advance.

Details:
TM1 10.1.0
Excel 2010

Reference:
http://www.tm1forum.com/viewtopic.php?f=3&t=4267
Christopher Kernahan
Community Contributor
Posts: 147
Joined: Mon Nov 29, 2010 6:30 pm
OLAP Product: Cognos TM1
Version: 10.1
Excel Version: Office 2010

Re: TM1 Admin Server Stopped

Post by Christopher Kernahan »

Do you have any errors messages, log file outputs, or further information of any kind? That would be helpful.

You might start with checking the application error messages in Event Viewer when you try and start the Admin Server.
rmackenzie
MVP
Posts: 733
Joined: Wed May 14, 2008 11:06 pm

Re: TM1 Admin Server Stopped

Post by rmackenzie »

You could check that the account under which the admin service is running is not experiencing problems with its password expiring or being changed. The Windows Application event log might provide a hint as to the problem - have you checked that? It should be your first point of enquiry.
Robin Mackenzie
wilsonmax
Posts: 34
Joined: Fri Feb 28, 2014 2:21 am
OLAP Product: TM1
Version: 10.1.0
Excel Version: 2010

Re: TM1 Admin Server Stopped

Post by wilsonmax »

Thank you both.

I've checked the Windows Event Viewer and found that:
-Warning: Resource Exhaustion Diagnosis Events
-Error: The IBM Cognos TM1 Admin Server x64 service terminated unexpectedly. It has done this 1 time(s).

However, as I know, at that time, no scheduled job (including TM1 TI/Windows Services) has executed & the RAM utilization is within a stable range.

It sounds strange~ :cry:
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