Filtering in Cognos Insight (Connected) crashes server

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kaazimraza
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Filtering in Cognos Insight (Connected) crashes server

Post by kaazimraza »

Hello all experts

I have created a TM1 application which has a market dimension as approval hierarchy. I am facing two weird behaviors,

a - with an approval type application, when I try to open up the application in Cognos Insight, it sometimes loads, and some times it gives exceptions like could nto load widget, 0 index out of range
b - I switched the application to central type and this time I was able to open up the application in Cognos Insight. Now when I try to filter out some dimension member, say budget period, it would not filter out the data. Instead it causes a java language exception, which makes the current tab black/blank etc. Moreover, it also crashes the Tm1 server. This is alarming as I might be able to convince my user base to use a central application but if they ever try to filter out data they can potentially lose a lot of data if the tm1 server crashes.

I tried to look in tm1 logs, and in tm1 server.log i found following as the last lines in the log file, which is leading me to think that probably its crashing at the time of generating a custom/dynamic MDX for applying filter.

Code: Select all

2164   [22]   DEBUG   2012-10-11 05:15:12.402   TM1.NGAPI.FACET   Model name: Assumptions Drivers840e7a06-423c-475d-a14b-88c3c84b6313
2164   [22]   DEBUG   2012-10-11 05:15:12.402   TM1.NGAPI.FACET   Model spec: {"facets":[{"dimension":"Budget_Period", "facets":[{"name":"Budget_Period", "type":"element"}]}, {"dimension":"Version", "facets":[{"name":"Version", "type":"element"}]}, {"dimension":"Scenario", "facets":[{"name":"Scenario", "type":"element"}]}, {"dimension":"Brand", "facets":[{"name":"Brand", "type":"element"}]}, {"dimension":"Market", "facets":[{"name":"Market", "type":"element"}]}, {"dimension":"Products", "facets":[{"name":"Products", "type":"element"}]}, {"dimension":"Subscriber_Assumption_Measures", "facets":[{"name":"Subscriber_Assumption_Measures", "type":"element"}]}], "sources":["Subscriber Assumption Drivers"]}
2164   [22]   WARN   2012-10-11 05:15:12.527   TM1.Cube   TM1CubeImpl::GetRTreeNodePool: Illegal call on versioned cube cube 0x0000000006AA8010 (Revenue  Monthly Assumption Drivers).
2164   [22]   WARN   2012-10-11 05:15:12.731   TM1.Cube   TM1CubeImpl::GetRTreeNodePool: Illegal call on versioned cube cube 0x0000000006AA6010 (Revenue  Budget).
2164   [22]   WARN   2012-10-11 05:15:12.762   TM1.Cube   TM1CubeImpl::GetRTreeNodePool: Illegal call on versioned cube cube 0x0000000006A01010 (Config Revenue  Calculation).
2164   [22]   WARN   2012-10-11 05:15:12.777   TM1.Cube   TM1CubeImpl::GetRTreeNodePool: Illegal call on versioned cube cube 0x0000000006AAA010 (RS Assumption Drivers).
2164   [22]   WARN   2012-10-11 05:15:18.653   TM1.Cube   TM1CubeImpl::GetRTreeNodePool: Illegal call on versioned cube cube 0x0000000006AA8010 (Revenue  Monthly Assumption Drivers).
2164   [22]   WARN   2012-10-11 05:15:18.653   TM1.Cube   TM1CubeImpl::GetRTreeNodePool: Illegal call on versioned cube cube 0x0000000006AA8010 (Revenue  Monthly Assumption Drivers).
2164   [22]   WARN   2012-10-11 05:15:18.653   TM1.Cube   TM1CubeImpl::GetRTreeNodePool: Illegal call on versioned cube cube 0x0000000006AA6010 (Revenue  Budget).
** I am guessing the TM1 server crashed after 2164?

Environment:
Cognos TM1 server version is 10.1.1, Cognos Insight 10.1.1
Environment: Windows 2008 Server, 64 Bit
Memory 16 GB
Processor Xeon 2 GHz

Any help would be appreciated. Btw, I am come from MS SQL/BI/Cognos Reporting background so please excuse me if i have ignore any basics here.
Last edited by kaazimraza on Thu Oct 11, 2012 7:04 am, edited 1 time in total.
Thanks,

Kaz
kaazimraza
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Re: Filtering in Cognos Insight (Connected) crashes server

Post by kaazimraza »

Guys - no one??
Thanks,

Kaz
tomok
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Re: Filtering in Cognos Insight (Connected) crashes server

Post by tomok »

IBM Support is going to be your best bet on this one.
Tom O'Kelley - Manager Finance Systems
American Tower
http://www.onlinecourtreservations.com/
Mems
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Re: Filtering in Cognos Insight (Connected) crashes server

Post by Mems »

Kaazimraza,

Have you find a resolution?
I have a client who wants use Insight for analysis purposes, but when we try to filter on biggish dimension it crashes the TM1 server?
MEMS
rfielden
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Re: Filtering in Cognos Insight (Connected) crashes server

Post by rfielden »

We currently have similar issue open with Support and going on three months now. Recommend you follow tomok's advise and open SR as you might have better luck than I.
kaazimraza
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Re: Filtering in Cognos Insight (Connected) crashes server

Post by kaazimraza »

Mems wrote:Kaazimraza,

Have you find a resolution?
I have a client who wants use Insight for analysis purposes, but when we try to filter on biggish dimension it crashes the TM1 server?
Hi Mems -

I am guessing that it's something to do with unnamed subsets, but i am not sure about it. Since it was not a critical requirement for my client, i slept over it for now.
Thanks,

Kaz
Mems
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Re: Filtering in Cognos Insight (Connected) crashes server

Post by Mems »

Hi Mems -

I am guessing that it's something to do with unnamed subsets
Kaazimraza,

I have a public default subset for every dimension in the cube. (except for the Control Object dimensions)

Any other suggestions, before I escalate it to IBM?

Regards,
MEMS
Mems
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Re: Filtering in Cognos Insight (Connected) crashes server

Post by Mems »

Hey All,

The new hotfix fixes the problem.

It's called:
up_plananalytics_winx64h_10.1.7000.528_ml.tar.gz

Regards,
MEMS
kaazimraza
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Re: Filtering in Cognos Insight (Connected) crashes server

Post by kaazimraza »

Mems wrote:Hey All,

The new hotfix fixes the problem.

It's called:
up_plananalytics_winx64h_10.1.7000.528_ml.tar.gz

Regards,
thanks for letting us know. is this hot fix released after TM1 10.1.1?
Thanks,

Kaz
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