TM1Web logout not working

[BobTP]

Dear all,

If our users are logging out from TM1Web they are still active and not inactive.
They are staying active until the timeout from TM1Web is finishing the session.
We are using TM1 10.2.2 and have Chrome 85.0... as main browser.

I tried other browsers and the result is mixed, older versions from Firefox and Internet Explorer are fine.
But with Microsoft Edge the logout does also not work.

With logout I mean not closing the window or browser but using the TM1WEB Button for this.
We guess that the many active users are the reason for regular crashs of TM1WEB.

Does anyone has the same problem and if yes, did you find a solution?

Thanks a lot for your help and time.

[Wim Gielis]

Hello,

I have never seen this situation.

The version you are talking about reached end of support 1.5 years ago.
I would suggest upgrading and see if it still occurs.

[declanr]

I don't recall specifically seeing this either but just a thought came to mind.
Are you using the web url api to open additional windows? Its a complete guess but I wonder if that opens as a separate thread and they don't get disconnected.
However, I used to use the url api a lot and don't recall seeing any particular issues from it.

[BobTP]

Hello Declan,

no, we don`t use the web url api to open additional windows.
In my tests for the logout with different browsers, I just opened TM1WEB and logged out.
So I did not open any report or anything else.

Thanks a lot.

Bob

[ykud]

We guess that the many active users are the reason for regular crashs of TM1WEB.

Number of users wasn't really ever the reason for crashes in my experience. I'd look into playing with your JVM parameters in jvm.settings as per this technote

Something like this

Code: Select all

  -Xmx16256m
  -Xms4096m
  -Xmn4096m
  -Xgcpolicy:balanced
  -Xverbosegclog:${bin_path}/logs/verbosegc_%Y%m%d.%H%M%S.%pid.log,1,20000
  

should give you plenty of headroom and also give you a detailed crash dump log if does indeed go down.

And you're on the old enough version so the 'schedule regular tm1web service restarts just to be safe' is applicable as well

[BobTP]

Thanks a lot for your feedback ykud
I will try the restart first

[jed]

Just thought I would comment that we are on PA 2.0.9.4 and we also have this issue with the TM1Web logout button now working in Chrome.