PAW is unable to access TM1 databases

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AskAndAnswer
Posts: 41
Joined: Fri Jun 02, 2017 6:35 pm
OLAP Product: Planning Analytics
Version: 2.0...
Excel Version: 2016

PAW is unable to access TM1 databases

Post by AskAndAnswer »

Hello,
Here is an issue. I created a new PAW server to replace an old one. The configuration is the same, and it accesses the same TM1 admin and web server. However, all databases that I still see on old server are not available on the new one. I can successfully login and create a new book, but then the database list is empty, and I don't get any errors.
All your ideas are greatly appreciated.
dr.nybble
MVP
Posts: 160
Joined: Wed Aug 17, 2011 3:51 pm
OLAP Product: TM1
Version: 10.2.2
Excel Version: Excel 2007

Re: PAW is unable to access TM1 databases

Post by dr.nybble »

Look in the 'prism-platform' messages.log file to see if any errors are occurring when fetching the list of TM1 Servers from the admin host URL.
AskAndAnswer
Posts: 41
Joined: Fri Jun 02, 2017 6:35 pm
OLAP Product: Planning Analytics
Version: 2.0...
Excel Version: 2016

Re: PAW is unable to access TM1 databases

Post by AskAndAnswer »

Where are they located on Linux server?
AskAndAnswer
Posts: 41
Joined: Fri Jun 02, 2017 6:35 pm
OLAP Product: Planning Analytics
Version: 2.0...
Excel Version: 2016

Re: PAW is unable to access TM1 databases

Post by AskAndAnswer »

I found messages.log file on the server, the only issue I see is Java security certificate is not trusted. I guess I need to finish SSL install before I can test the server.
dr.nybble
MVP
Posts: 160
Joined: Wed Aug 17, 2011 3:51 pm
OLAP Product: TM1
Version: 10.2.2
Excel Version: Excel 2007

Re: PAW is unable to access TM1 databases

Post by dr.nybble »

If you have a custom SSL certificate you will need to follow these instructions:

https://www.ibm.com/support/knowledgece ... rvers.html
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