TM1 Web: User "Log Out" does not return to Login Screen

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image2x
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TM1 Web: User "Log Out" does not return to Login Screen

Post by image2x »

I was hoping someone might have a solution to or can confirm the following behavior in their environment.

Environment: TM1 10.2.2 with Cognos CAM security (mode 5)

Behavior:
1) User is logged into TM1 Web
2) User session time's out or user clicks "Log Out"
3) User is redirected to what I believe is a BI screen saying:
AAA-AUT-0010
User authentication required. Please Logon.
4) User clicks OK and is redirected to:
http://xxx.com:9510/tm1web/applications.jsp
This is a screen with only the IBM swish background (no options are presented).
To login again, user must manually adjust the URL to:
http://xxx.com:9510/tm1web

At this point, novice users are stranded and for experiences users, it's a PITA to get back to the login screen.

Thoughts?

Thanks,
-- John
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by jim wood »

This is to do with CAM. We get the same at the client I'm currently working with. It's not a big issue as they had already expanded the time out length before I arrived. I don't know if anybody has looked in to it.....
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image2x
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by image2x »

Thanks for the confirmation... I'll open a ticket with IBM.

-- John
image2x
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by image2x »

BTW, I found this in tm1web_config.xml which seems tantalizingly close to what I wanted, but alas, it doesn't appear to apply to CAM security:

Code: Select all

   	<!-- LogoutUrl to be executed after logout normally completes-->
	<add key="CustomCAMLogoutUrl" value="" />
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by kpk »

image2x wrote:Thanks for the confirmation... I'll open a ticket with IBM.

-- John
Hello!

Have you got any reply or ticket number from IBM?
Thanks in advance.

Kind Regards,
Peter
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by mvaspal »

Hi Peter,

Just upgrade to 10.2 :)
http://www-01.ibm.com/support/docview.w ... wg1PM65997

We still see it with 10.2.2 by the way
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by mberson »

For those of you seeing this error on 10.2.2, are you only seeing this with CAM security with Single Sign-On enforced?
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by Jayan »

Hi!
Just upgraded to TM110.2.2 and face the same issue. Tried providning a value in the logout url but still the asme .. Has anyone got the solution.
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by deadsea »

Hello Folks:

I am working on a 10.2.2 upgrade prototype and I am also running into this same issue. Given that this thread is from 2014, I went ahead and installed Fix Pack 4 as well but issue remains.

Any info will be greatly appreciated.

Thanks!
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by lotsaram »

Pretty common issue with 10.2 using CAM authentication ...
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by dsproffitt »

I had a case like this and the bookmarks used were at fault.

It turned out that all bookmarks used for testing were including the trailing slash, the URL composed by TM1Web though does NOT.
The Load Balancer (in my case) re-directs the URLs which don't have the trailing slash to HTTP which is the root cause.

All documented URLs for TM1Web don't include the trailing slash so it was advised to adjust LB configuration, so that it allows URLs without trailing slash to pass as TM1Web will do the re-direct to a URL with a trailing slash itself. The root cause was found to be outside of the product.

Suggested solution, check your URLs for a trailing slash
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by macsir »

dsproffitt wrote:I had a case like this and the bookmarks used were at fault.

It turned out that all bookmarks used for testing were including the trailing slash, the URL composed by TM1Web though does NOT.
The Load Balancer (in my case) re-directs the URLs which don't have the trailing slash to HTTP which is the root cause.

All documented URLs for TM1Web don't include the trailing slash so it was advised to adjust LB configuration, so that it allows URLs without trailing slash to pass as TM1Web will do the re-direct to a URL with a trailing slash itself. The root cause was found to be outside of the product.

Suggested solution, check your URLs for a trailing slash
Hi, dsproffitt
Could you give us some snapshots to see the URLs in the config files need NOT to be included trailing slash?
In TM1,the answer is always yes though sometimes with a but....
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Re: TM1 Web: User "Log Out" does not return to Login Screen

Post by dsproffitt »

macsir wrote: Hi, dsproffitt
Could you give us some snapshots to see the URLs in the config files need NOT to be included trailing slash?
I dont understand your question.

http://servername:portnumber/blah blah/ <-- this is a trailing slash
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