TM1 Slice data does not match cube data

[AlexSmith]

Users are experiencing issues where they slice data to Excel 2003 and the data sliced out does not match what is in the cube. Same users also experience problems where numbers in their reports are incorrect, but cube numbers appear fine. This error occurs across multiple cubes and users and impossible to replicate.

We have tried re-installing TM1, Excel and re-imaging hard-drive to no success.


Has anyone else come across this issue? Or have a solution?

[jim wood]

The only time I have seen this is when we had a problem with security. If I remember rightly we reset security and restarted the server. (Just incase)

[stephen waters]

Which sub-version of 9.4.1 are you on? I had a similar problem with, (if I recall correctly) 9.4.1 MR1 FP2, when selecting say month June, the slice was showig month July.
I went back to MR1 until the FP3 came out. I think FP2 HF16 aslo cured it.

[AlexSmith]

Thanks everyone - turns out this was an issue with FP2. We resolved by uninstalling TM1 from all computers affected, then reinstalling FP1 only which seems to have solved the issue