Error 1067 when starting IBM Cognos TM1 Server Service
-
- Posts: 5
- Joined: Tue Aug 09, 2022 9:55 am
- OLAP Product: IBM Cognos TM1
- Version: 10.3.1.3900
- Excel Version: 2019
Error 1067 when starting IBM Cognos TM1 Server Service
Hello
When I try to start the service, I get the error 1067
also when I give a service user admin rights, this error comes up
[Save TM1 Server configuration].
The data directory exists.
The TM1 Server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 Server configuration is available.
[Startup]
[ ERROR ] startup_tm1s.bat D:/TM1_2022_DP/Data
TM1 Configuration Path is D:\TM1_2022_DP/data
TM1 Server Name is bis_2022_DP
TM1_SERVICE_ID is default
BINARY_PATH_NAME : "C:\Program Files\ibm\cognos\tm1_64\bin64\tm1sd.exe"
The service "IBM Cognos TM1 Server - bis_2022_DP" is registered
errorlevel 0 exit 0
TM1 Configuration Path is D:\TM1_2022_DP\Data
TM1 Server Name is bis_2022_DP
TM1_SERVICE_ID is default
Starting the service "IBM Cognos TM1 Server - bis_2022_DP" ...
IBM Cognos TM1 Server - bis_2022_DP is started.
errorlevel 1 exit 1
IBM Cognos TM1 Server - bis_2022_DP could not be started.
A system error occurred.
System error 1067 occurred.
The process was terminated unexpectedly.
When I try to start the service, I get the error 1067
also when I give a service user admin rights, this error comes up
[Save TM1 Server configuration].
The data directory exists.
The TM1 Server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 server configuration is available.
[Save TM1 Server configuration].
The data directory exists.
The TM1 Server configuration is available.
[Startup]
[ ERROR ] startup_tm1s.bat D:/TM1_2022_DP/Data
TM1 Configuration Path is D:\TM1_2022_DP/data
TM1 Server Name is bis_2022_DP
TM1_SERVICE_ID is default
BINARY_PATH_NAME : "C:\Program Files\ibm\cognos\tm1_64\bin64\tm1sd.exe"
The service "IBM Cognos TM1 Server - bis_2022_DP" is registered
errorlevel 0 exit 0
TM1 Configuration Path is D:\TM1_2022_DP\Data
TM1 Server Name is bis_2022_DP
TM1_SERVICE_ID is default
Starting the service "IBM Cognos TM1 Server - bis_2022_DP" ...
IBM Cognos TM1 Server - bis_2022_DP is started.
errorlevel 1 exit 1
IBM Cognos TM1 Server - bis_2022_DP could not be started.
A system error occurred.
System error 1067 occurred.
The process was terminated unexpectedly.
- Steve Rowe
- Site Admin
- Posts: 2417
- Joined: Wed May 14, 2008 4:25 pm
- OLAP Product: TM1
- Version: TM1 v6,v7,v8,v9,v10,v11+PAW
- Excel Version: Nearly all of them
Re: Error 1067 when starting IBM Cognos TM1 Server Service
Suggest you look at the tm1server.log to see if there is further information. The windows event viewer may also ocassionally give you more information
Technical Director
www.infocat.co.uk
www.infocat.co.uk
-
- Posts: 5
- Joined: Tue Aug 09, 2022 9:55 am
- OLAP Product: IBM Cognos TM1
- Version: 10.3.1.3900
- Excel Version: 2019
Re: Error 1067 when starting IBM Cognos TM1 Server Service
In the Log I have:
Unable to receive server on port 35751. Check the log file for more details.
but I configure the port 35752 in the tm1s.cfg file, how can I change the port 35751 ?
Unable to receive server on port 35751. Check the log file for more details.
but I configure the port 35752 in the tm1s.cfg file, how can I change the port 35751 ?
-
- Regular Participant
- Posts: 198
- Joined: Wed May 06, 2020 2:58 pm
- OLAP Product: Planning Analytics
- Version: 2.0.9
- Excel Version: 2016
Re: Error 1067 when starting IBM Cognos TM1 Server Service
When the service is starting it it sounds like it is attempting to run on port 35751 but can't because something else is already using it.
You can view what ports are actively being used on the server by opening powershell and running netstat -a
Any ports listed are currently being used...
There are a few parameters to configure in tm1s.cfg
HttpPortNumber
PortNumber
ClientMessagePortNumber
If multiple models are running on the same server, differing ports must be set for each instance.
If any of these parameters are not listed in tm1s.cfg, create them as otherwise they'll be automatically assigned to something.
You'll also need to make sure any firewalls allow access through these ports to be able to communicate with them.
You can view what ports are actively being used on the server by opening powershell and running netstat -a
Any ports listed are currently being used...
There are a few parameters to configure in tm1s.cfg
HttpPortNumber
PortNumber
ClientMessagePortNumber
If multiple models are running on the same server, differing ports must be set for each instance.
If any of these parameters are not listed in tm1s.cfg, create them as otherwise they'll be automatically assigned to something.
You'll also need to make sure any firewalls allow access through these ports to be able to communicate with them.
-
- Posts: 5
- Joined: Tue Aug 09, 2022 9:55 am
- OLAP Product: IBM Cognos TM1
- Version: 10.3.1.3900
- Excel Version: 2019
Re: Error 1067 when starting IBM Cognos TM1 Server Service
I have chosen other ports from the beginning and netstat confirms that they are not used, where do I look ?
-
- Regular Participant
- Posts: 198
- Joined: Wed May 06, 2020 2:58 pm
- OLAP Product: Planning Analytics
- Version: 2.0.9
- Excel Version: 2016
Re: Error 1067 when starting IBM Cognos TM1 Server Service
"when I give a service user admin rights"
Have you checked that the service user running "IBM Cognos TM1 Server - bis_2022_DP" has got write access to D:\TM1_2022_DP\data
If the service account doesn't have access then the 1067 error will occur. The service account even if given permission may not be able to see the mapped drive. In which case use the unc instead to point to the folder
Have you checked that the service user running "IBM Cognos TM1 Server - bis_2022_DP" has got write access to D:\TM1_2022_DP\data
If the service account doesn't have access then the 1067 error will occur. The service account even if given permission may not be able to see the mapped drive. In which case use the unc instead to point to the folder
-
- Posts: 5
- Joined: Tue Aug 09, 2022 9:55 am
- OLAP Product: IBM Cognos TM1
- Version: 10.3.1.3900
- Excel Version: 2019
Re: Error 1067 when starting IBM Cognos TM1 Server Service
yes, the user have full rights to this drive, folder and subfolder
-
- Regular Participant
- Posts: 355
- Joined: Sat Jun 08, 2019 9:55 am
- OLAP Product: Planning Analytics
- Version: Planning Analytics 2.0
- Excel Version: Excel 2016
Re: Error 1067 when starting IBM Cognos TM1 Server Service
Hi,
You might have already answered this but have you tried changing the port numbers?
Maren
You might have already answered this but have you tried changing the port numbers?
Maren
-
- Posts: 5
- Joined: Tue Aug 09, 2022 9:55 am
- OLAP Product: IBM Cognos TM1
- Version: 10.3.1.3900
- Excel Version: 2019
Re: Error 1067 when starting IBM Cognos TM1 Server Service
yes i have already changed the port numbers
-
- Posts: 2
- Joined: Wed Nov 28, 2018 1:10 pm
- OLAP Product: TM1 / PA
- Version: Latest
- Excel Version: Office 365
Re: Error 1067 when starting IBM Cognos TM1 Server Service
Sorry for the late reply. I had the same error and found that the config-path in the registry (regedit) didn't update as I changed it in Cognos Configuration.
Way in Regedit: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<<Name given in Cognos Configuration>>
Maybe someone is still in need for this info
Way in Regedit: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<<Name given in Cognos Configuration>>
Maybe someone is still in need for this info