Cognos Insight was supposed to be replaced by IBM's Service Request tool on 4 May. For those who didn't get it (hopefully not many), the following e-mail came on Monday:
Nothing like precise, detailed information.Please note, we have made the decision to delay the move from the Cognos Insight system and processes to the IBM Service Request (SR) tool for a short period of time. This delay will allow us to meet the level of readiness that we believe is acceptable and give you more time to prepare to make the transition. We will provide timely communication on when we will move but do not anticipate the delay to be long.
Although one Insight request has been raised on my behalf since then (which reminds me, I must post the details of it) I've elected to hold off on raising any non-critical issues myself until after the migration goes through. The reason? I received this on one of my Insight requests:
Not that I have anything particularly critical to say about this - after all, they DO have to migrate systems - but I'd rather not raise a request then have to re-raise it later. Obviously if the issue is critical, there's no choice, but for anything that's merely an annoying, non-critical bug I'm holding fire until the new system comes on line.we are attempting to close any Service Requests in the current Insight! system that are in a "Parked" state waiting for a related JIRA Item (Bug or Enhancement Requests) to be resolved.
Since there is an open JIRA Item, it will be migrated over to the new bug tracking / enhancement request system and remain an open item to be resolved.
I am going to go ahead and close out this (Insight) service request.
If you wish to remain updated on the status of the bug / enhancement request that was generated as a result of this service request, please open a service request in the new system
However that's only a personal choice; for reports in the Bugs forum in general, Insight IDs would still seem to be valid though we may have to end up updating them with an IBM S/R number.
(Posted in relation to http://forums.olapforums.com/viewtopic.php?f=18&t=965)