Xcelerator Client reinstal

[LORR]

Hi everyone,
I have just upgraded from excel 2003 to excel 2007 and since then I have been having a bit of unusual issues that I hope you could give me a hint on how to solve the problems.

1- I am an administrator and I have double checked the security settings in the Cognos express admin console and it's all good. However when I try to edit a chore or refresh security, I get no access whatsoever, I can't even see the options for cubes, processes, dimensions, not even by right clicking (see attached picture). Is there anything I need to change in any of the .ini or .config files..??

Picture1.png (11.74 KiB) Viewed 2854 times

2- The excel 2007 objects or dialog boxes look as if they were from excel 2003 (see attached picture2)... is this normal..?? I already tried to fix this by deleting the EXD files from C:\Documents and Settings\"USER"\Application Data\Microsoft\Forms but nothing really changes.

Picture2.png (23.55 KiB) Viewed 2854 times

Would be great to hear if anyone has experienced or is experiencing the same kind of issues...

[jim wood]

I don't know express too well. But in normal TM1 environments a way around this issue is to drop the file tm1p.lic in to C:\Windows.

[tomok]

As Jim mentioned, if certain menus are greyed out it''s because the client is not being recognizing as a full admin license. The answer is to make sure the license file is in a directory in the search path. The easiest answer is to copy it into the Windows directory. That being said, I've never seen anyone have a satisfactory upgrade of Excel versions without performing an uninstall and reinstall of TM1.

[LORR]

Thank you guys for the answers, I did move the Tm1p8.Lic file to C:\WINDOWS but nothing really changed so I have pasted it under C:\Documents and Settings\All Users\Application Data\Applix\TM1 and it's all good now.

I would think all apps can normally read C:\WINDOWS\ but I guess there maybe some kind of conflict since I don't have an admin windows account... In any case below link FYI
http://www-01.ibm.com/support/docview.w ... wg21419930

Once again thx for your posts...