tm1server.log file not updating

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Neelutm1
Posts: 19
Joined: Tue Nov 13, 2018 3:16 am
OLAP Product: COGNOS TM1
Version: 10.2.2
Excel Version: 2010

tm1server.log file not updating

Post by Neelutm1 »

HI,
I just joined in the team.
I hope I am sending this query to the right group.
We are on tm1 102.2.2 version and tm1server.log file has stopped updating logs, is there any idea why it is happening and how I can check if any locks and please advise how it can be resolved.

Thanks in advance.

Regards,
Neelima
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Steve Rowe
Site Admin
Posts: 2410
Joined: Wed May 14, 2008 4:25 pm
OLAP Product: TM1
Version: TM1 v6,v7,v8,v9,v10,v11+PAW
Excel Version: Nearly all of them

Re: tm1server.log file not updating

Post by Steve Rowe »

Hi Neelima, welcome,
I've seen this happen a good amount in 10.2.2, not 100% sure of the reason but it may happen because someone opens the file from the OS. The only way to recover (that I know of of) is to restart the DB.
We often noted that the DB would fail sometime after the logs stopped being updated, never proved it was related though, so its worth planning a restart once you see the issue arise.
Cheers,
Technical Director
www.infocat.co.uk
mvaspal
Community Contributor
Posts: 341
Joined: Wed Nov 03, 2010 9:16 pm
OLAP Product: tm1
Version: 10 2 2 - 2.0.5
Excel Version: From 2007 to 2013
Location: Earth

Re: tm1server.log file not updating

Post by mvaspal »

we had this in 2.0.4 on the cloud, IBM was not able to find out the reason, a simple db restart solved it
Neelutm1
Posts: 19
Joined: Tue Nov 13, 2018 3:16 am
OLAP Product: COGNOS TM1
Version: 10.2.2
Excel Version: 2010

Re: tm1server.log file not updating

Post by Neelutm1 »

Thanks Steve, re-starting the services triggered server log update.
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