TM1 Application Server is not running

[TM1_SBOSE]

Hi,

Can anyone please help me out? The TM1 Application server has stopped in our Windows server. We have tried to restart it from both Cognos Configuration and Local services, it starts but then stops. I found the below error message in Cognos Configuration while restarting,

Code: Select all

[Start]
[ ERROR ] Using JVM:              C:\Program Files (x86)\ibm\cognos\tm1\bin\jre\7.0\bin\j9vm\jvm.dll
        BINARY_PATH_NAME   : "C:\Program Files (x86)\ibm\cognos\tm1\tomcat\bin\tomcat6.exe" //RS//pmpsvc
The service "pmpsvc" is registered
errorlevel 0 exit 0
Using JVM:              C:\Program Files (x86)\ibm\cognos\tm1\bin\jre\7.0\bin\j9vm\jvm.dll
keytool error: java.lang.Exception: Certificate not imported, alias <applixca> already exists
keytool error: java.lang.Exception: Certificate not imported, alias <tm1ca_v2> already exists
Updating the service "pmpsvc" ...
errorlevel before exit script 0
Using JVM:              C:\Program Files (x86)\ibm\cognos\tm1\bin\jre\7.0\bin\j9vm\jvm.dll
Clearing caches ...
Starting the service "pmpsvc" ...
The IBM Cognos TM1 Application Server service is starting.
errorlevel 1 exit 1
The IBM Cognos TM1 Application Server service could not be started.

The service did not report an error.
 

As the "pmpsvc" service is not running, Cognos Insight and TM1 web is not working. The TM1 version installed is 10.2.2. Can you please suggest what need to be done to fix it (Except reinstalling)? Attached are some error logs from tomcat. Thanks in advance!

[declanr]

Seen errors similar to this when uogrades have been done without properly uninstalling all components of the old version and also when people have tried to install different versions of TM1/CX side by side.

Why are you against reinstalling? Its a fairly quick and simple solution that solves most component errors.

[TM1_SBOSE]

Thank you for your response Declan. I'm not against the reinstallation. The service used to run intially after upgrading to TM1 10.2. Recently it has stopped working. So, just trying to find if there is any other fix which can be done except reinstallation.

[robert]

try / check this:

http://www-01.ibm.com/support/docview.w ... wg21669247

i've increased up to 4096MB.

[TM1_SBOSE]

I suddenly found that the

Server.xml

file is empty (0 Kb) in the path C:\Program Files (x86)\ibm\cognos\tm1\tomcat\conf.
Is it causing any issue? How to get a proper

Server.xml

file?

[robert]

I think, the file will be rebuild after saving Cognos Configuration.

http://www-01.ibm.com/support/docview.w ... wg1PM63878

[TM1_SBOSE]

I actually did the opposite as Cognos Configuration was also not creating the file properly. So, I used a file from other server. Later I found the root cause of it, that the memory in that particular drive is slowly decreasing for some reason and almost in Kbs that time. So, it was not allowing to save any new file, also the java class files were not getting generated for tomcat and it caused that much trouble. Done some clean up then. Now everything is fine.

Thank you guys for your time and support.

[mmmreddy1]

Hi TM1_SBOSE
I am also facing the same problem you faced. Could you please help me to work it out with, what clean up you have done to resolve the problem?
Thanks in advance.

[TM1_SBOSE]

Hi mmmreddy1,

I have deleted few unnecessary files (e.g. old log files, backups more than 2 months old, etc.) from the drive where TM1 is installed (suppose in D:\ drive ) as the disk was full. after that TM1 application server was able to create the required files successfully.