IBM Cognos TM1 Remote Support by ACG

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IBM Cognos TM1 Remote Support by ACG

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Remote TM1 Support

Organizations are faced with the challenges of constantly retaining internal staff with a limited technical TM1 knowledge base in their organizations. ACG’s Remote TM1 Support alleviates these issues by taking on this role in a professionally managed service environment.

ACG’s Remote TM1 Support service allows a client’s TM1 Analytical Server and the respective applications environment to be monitored and professionally managed from a remote location. This service ensures the TM1 databases and associated applications continue to run properly and efficiently over time.

What does Remote Support Cover?

The typical tasks in a remote TM1 support environment are outlined below...

Typical Monitoring Tasks:

• System Performance

• Memory Usage

• Backup Processes

• Data Integration Processes

• Track Vendor Support Incidences

Typical Administrative Tasks:

• User Assistance / Training

• Software Upgrades and Patches

• Data Archiving and Maintenance

• Dimension/Hierarchy Maintenance

• User and Security Maintenance

• Disaster Recovery

Why Use ACG Remote TM1 Support?


Reduce Costs—Don’t use full time staff for part-time work! ACG takes on the burden of training TM1 staff, funding employee benefits, and all related costs of having an employee.

Mitigate Risk—Don’t rely on a single TM1 Administrator! Add another level of competence to your infrastructure with a team of TM1 professionals who can service your applications.

Improve Quality—Our support personnel are business professionals with extensive functional and industry-related experience focusing on TM1 systems all day every day.

Fast-Track Problem Resolution—Improve response times for user requests and performance related issues by leveraging a support team focused 100% on TM1 support.

How Do I Get Started with Remote Support?

ACG offers support agreements at various tiers to accommodate most clients. We begin the process with a complimentary TM1 “current state” analysis to review the following:

• The current system challenges

• The support model and processes

• The computing environment (Operating system, servers, applications and technology components)

• The performance metrics including server specs, software versions, disk space, memory and the network deployment

• The backup and recovery processes

Upon completion of this analysis ACG will recommend a Remote TM1 Support Service plan appropriate for your organization. This can range from simple reactive plan to assist in heavy workload periods to a proactive support plan that can help detect problems before they occur.

For more details go to http://www.acgi.com
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