Intermittent Error when Saving

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Lorna
Posts: 15
Joined: Wed Jan 26, 2011 5:25 am
OLAP Product: TM1
Version: 9.5
Excel Version: 2007

Intermittent Error when Saving

Post by Lorna »

Hi

I have a problem at a client site.

Upon Saving or submitting their plans on the Web, they intermittently get a Java error/errors. I enclose screenshots of that.

The client migrated from Oracle to SQL - last year November. They have NOT been working on the live system until now, and now the errors pop up.

My questions are -
1. There is no Planning errorlog to be found on the system. Does this errorlogging get switched on somewhere?
2. Obviously - the error itself.

Thanx!
Attachments
Error when submitting.jpg
Error when submitting.jpg (329.75 KiB) Viewed 3762 times
Error when saving.jpg
Error when saving.jpg (292.94 KiB) Viewed 3762 times
Höfelmeyer
Posts: 2
Joined: Tue Mar 01, 2011 11:38 am
OLAP Product: TM1 / Cognos BI & Planning
Version: TM1 9.5
Excel Version: 2003

Re: Intermittent Error when Saving

Post by Höfelmeyer »

Hi Lorna,

are the problems already solved?

Does every user get the message or only a few users?
A few minths ago I also had the problem with that messages and we set up new users and the it was working again.
I am not shure about the cause of the problem, but set up new users with the same rights was a good work-around.

Greeting,
Andy
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